Customer Care

MERCHANT POLICIES for the Jillian Hessel Pilates Online Store

About Jillian Hessel Pilates

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Jillian Hessel is a certified fitness instructor and master Pilates trainer who, since 1987, has been teaching the exercises first developed by Joseph Pilates. She is very well known among the Pilates community, and over the years she has integrated his work with her background in yoga, dance, and therapeutic exercise to create techniques to connect mind to body and breath to motion, lengthen and tone muscles, and increase the body’s range of motion.

Jillian’s approach to teaching Pilates for fitness and health is both inspiring and unique, and she continues to offer private and semi-private Pilates training sessions to clients in the Los Angeles area. However, through the high-quality publications and videos for sale in the Jillian Hessel Pilates Online Store, her training style is now made accessible to a wider audience of Pilates students and teachers worldwide.

Jillian strongly encourages everyone to enjoy the health benefits that Pilates can bring. However, not all exercises are suitable for everyone, and any exercise program may result in physical injury. Consult with your doctor before embarking on Pilates or any other exercise program. See our health disclaimer »

Payment Options

Pilates-related DVDs, videos, and publications from the Jillian Hessel Pilates Online Store may be purchased through our secure PayPal shopping cart, which accepts Visa, MasterCard, American Express, Discover Card, and electronic check fund transfers. PayPal is available in the U.S. as well as in:

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  • Anguilla
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  • Germany
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  • India
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  • Netherlands
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  • Singapore
  • South Korea
  • Spain
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  • Switzerland
  • Taiwan
  • Thailand
  • Turkey
  • United Kingdom
  • Uruguay
  • Venezuela

Customers may also purchase our products by mailing us their order with complete credit card, billing, and shipping information provided (we also accept a personal check or a money order with funds drawn from a U.S. bank).

To mail your order, simply fill out this printable order form and follow the instructions on the sheet (PDF format — 152KB download).

In addition, we accept orders over the phone — please call 310-246-0082.


Maintaining the privacy of our customers is of the utmost importance to Jillian Hessel Pilates. Under no circumstances will we ever share your email address or personal information with third parties, or give or sell this information to other people or organizations. Be assured that all online transactions through PayPal involving credit cards and confidential customer payment information are encrypted and secure. PayPal, Inc. is a certified participant in the BBBOnLine® Privacy Program.

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Shipping & Handling

We can deliver just about anywhere in the world. Shipping and handling charges are based on the subtotal of items purchased. See the shipping rate table below.

For orders
Shipping & Handling
charges are:
under $25.00 $07.50
$25.00 – $49.99 $12.00
$50.00 – $99.99 $15.50
$100.00 – $199.99 $18.00
$200.00 and up $19.50

Please allow 1 to 2 weeks for delivery of domestic shipments.

For orders
Shipping & Handling
charges are:
under $25.00 $15.00
$25.00 – $49.99 $19.00
$50.00 – $99.99 $24.00
$100.00 – $199.99 $28.00
$200.00 and up $33.00

Please allow up to 4 weeks for delivery of international shipments.

Sales Tax

Residents of the State of California who buy from Jillian Hessel Pilates — whether online, by phone, or with our order form — are subject to 9.50% sales tax, which is applied to the subtotal of items purchased plus shipping & handling.

Product Returns

We are committed to providing our customers with top-quality products, and are confident that you will be satisfied with your purchases. If we ship an order to a customer and it arrives in a damaged or otherwise unsatisfactory condition, we will gladly replace it — free of charge.

All sales are final, and we cannot accept returns.